Truly optimizing your Service Assurance function is a journey, one that can be significantly more productive with a Trusted Advisor. At NTI we understand that Service Assurance is a means to an end. That end although unique for each corporation is focused around customer experience and satisfaction with the services they receive. This sounds simple but a few corporate strategies turn into many operational goals. Those goals require even more tactical plans that need more staff to deliver the resulting tactics. NTI has deep experience working with service operations and NOCs to assure that your cascading Service Assurance processes and tactics are optimized to serve your corporate strategic business goals.
Not every Carrier Service Provider will have the same strategic goals. As such they should not have the same Service Assurance Program. That’s why NTI Business Optimization utilizes DATA to maximize your Service Assurance program.
When we finish our Service Assurance solution implementation, you can clearly articulate what Service Assurances means to the business and measure how it is achieved throughout each of your organizations.
The NTI Service Assurance program team works with you to ensure your Service Assurance function is optimized and operating in a manner that best contributes to a positive end-user/customer experience. Why is that important? Revenue, the lifeblood of a Service Provider’s business, comes from engaged customers who utilize and want new features. So, it is likely that your corporate strategy focuses on some key customer value propositions. Everything else should be a means to that end.
NetBoss has the talent and experience that understands the key to delivering world-class network operations is the alignment of your strategy and Service Assurance function. We apply over two decades of in-depth NOC product and implementation experience to our comprehensive set of offerings carefully coordinated to meet your specific needs.
NTI brings “fresh eyes” to your organization. If you have ever wondered whether or not the management of your Service Assurance function and customer experience is truly serving your strategic goals, NTI can provide the answer by reviewing your:
A small number of corporate strategic directives launch many tactical objectives and tasks. This usually results in gaps between the strategic and tactical objectives that minimize their effectiveness. By leveraging NTI’s formal and informal deep-dive approach you can identify and measure if you are truly leveraging your Service Assurance tools and resources in a manner that serves your strategic direction. Whether you plan to offer the best ISP experience or the lowest fault repair times, NTI will investigate whether your Service Assurance processes and individual resource objectives are aligned.
NetBoss Process and Tools Optimization Services focus on telecom operations and network operations center (NOC) service process improvements. We work side-by-side with your team to assess your network environment and recommend a more effective and efficient operating solution that encompasses your people, processes, and daily operations.
By optimizing the efficiency and capability of your network management systems, methods, processes, and personnel, we ensure that your infrastructure investments provide maximum returns, maintain the best possible customer experience, and are aligned with your business objectives.
The re-engineering NetBoss experts are experienced professionals with the global perspective required to tackle any operations optimization challenge. The NetBoss professionals have NOC management experience with a proven history of successfully working within telecom, utilities, public safety, and transportation fixed and wireless service providers worldwide. NetBoss experts are people you can trust to help you best utilize state-of-the-art process improvement techniques to reach your operational objectives.
We seek partnerships not vendor relationships. The NOC process re-engineering consists of four phases to achieve these goals:
NTI understands the importance of how your valuable Service Assurance metrics relate and correlate to the rest of your business. Our flexible dashboard environment allows you to incorporate metrics from Netboss XT and other in-house systems to see what really matters through Business, Strategic, Operational or Technical views.
NTI supports a Business Optimization Center, a virtual place to quickly view the KPIs necessary to effectively run your business. To support this concept, NTI has embedded comprehensive Dashboard/Scorecard capability in our NetBoss XT product. Our targeted Service Assurance Dashboard has the capability to build real-time, cross-functional views of your business, allowing you to see how many areas of your business are functioning individually and more importantly, in relation to each other. Seeing how your business strategy is performing laterally across your business functions allows you to make informed decisions and take relevant actions.
Our Consultancy group can work with you and your team to design the dashboards that truly make sense for your business and strategy. As the interface between business management and technical delivery teams, we ensure that you have the reporting tools necessary to add value to your business operations. NTI ensures that you have access to Scorecards that give a real-time indication of your current performance against your chosen strategy by leveraging:
NetBoss solutions provide a “line-of-sight” concept – This is ensuring that a continuous connection between your Customer Experience, Services Layer and your underlying Resources is always maintained, while all the time serving your Strategic intent and Goals. NTI ensures that the KQI development for your establishment is done in a manner that the most critical resource and service layer measurements/KPI’s are incorporated by means of analyzing the Key Factors in your environment.
The outcome means that you can evaluate your Strategic direction by having visibility on your tactical tasks and initiatives.
NTI deploys our Service/Operations Level Measurement Model when measuring your Customer Experience. We walk you through the compilation of the Service Level Specifications and KQI’s that are truly important and relevant to your company’s goals. This stringent and complex task is supported by our team of world-class consultants. NTI understands that your Customer experience is the key to your Business… Our model is born out of Industry Standards, and coupled with our expertise, will lay a solid platform for your overall Service assurance Program.