Benefits Minimize costly human errors Faster Time to Value of resources and services Faster time to repair Determine Service Impacts Offer your Customers: Performance based SLA Near real-time SLA Reporting Value Packages to rapidly install and implement Tested results improving: Quality of QoS Quality of Customer Experience Offer your customer’s new services to generate revenue and reduce churn Minimizes future infrastructure investment Reduced IT, administration, operational complexity and deployment costs Reduce training time, minimize new Operator ramp-up Quick Links Service Assurance Overview NetBossXT Platform Trouble and Change Dashboards NetBoss Performance Business Optimization Solution Demos Root Cause Analysis               Customer Quotes  “We have rapidly deployed our new 3G network, and the NetBoss XT solution will assist us to continually improve the service level to our growing customer base,” said the chief technology officer of a European mobile operator. “This is providing us with an industry-leading solution and pacesetting technology, along with excellent service and support.”

NetBoss XT customers significantly reduce their network operations and maintenance costs while improving the quality of services delivered to their end-users. To achieve this NTI works with the customer to overlay their business level objectives as a part of our implementation. This assures all aspects of your operations are obtaining the maximum advantage possible from the applications delivered on the NetBoss XT platform. Likewise, NTI delivers new service offerings from the same platform to increase revenue growth and gain competitive advantages over other market players.

Modern, Scalable, and Open Platform
NetBoss XT utilizes patented modeling principles to deliver software solutions on affordable high availability hardware. The platform’s solutions support small to extremely large and complex multi-service networks that support hundreds of thousands of network elements with millions of subscribers. Regardless of whether you are adding thousands of network elements, new services, or additional business processes, NetBoss XT scales to meet your need and each application can be deployed independently according to your needs.

 

Built-in Root Cause Analysis and SLA Management
Any degradation of the quality of service is potentially noticeable by end-customers and could lead to a negative impact on the business. Utilizing patented technology, NetBoss XT determines the root cause of failures and automates end-to-end workforce management to rapidly repair problems, mitigate SLA violations, and accurately report SLA performance. The NetBoss XT built in RCA delivers a superior customer experience by improving the MTTR, service quality, while reducing maintenance and operational costs. 

Flexible Rapid Application Deployments through Unified Data Approach   
The user interface and network modeling applications interoperate with all NetBoss XT solutions, as well as most existing NMS/EMS and business systems. A consistent single and uniform Dashboard interface that is common to all solutions significantly reduces operator training and learning curves. An application-independent Network Modeling Engine creates powerful agents that combine device, service, and application data with the business logic necessary to drive root cause and service impact analysis capabilities. The integrated solutions assure data silos are eliminated and operation processes are automated wherever possible.

Field Tested
NetBoss Technologies is distinguished from the competition by an integrated OSS approach, a patented modeling technology, and a platform infused with a breadth and depth of solution knowledge based on 20+ years of experience installing and integrating NetBoss XT around the world, including legacy and emerging technologies, such as VoIP, MPLS, 3G Mobile, WiMAX, 4G/LTE, Metro Ethernet, or Layer2/Layer3 VPN.

Open Interfaces
NetBoss XT interfaces are designed to allow bi-directional integration between the NetBoss XT platform and other existing OSS platforms, such as another NMS or a

trouble ticketing or inventory system. These interfaces are designed to create a collaborative
standards-based environment to identify,

troubleshoot, resolve, or prevent network issues. 

• SNMP
• TMF 814 CORBA 
• OSS/J TROUBLE TICKETING
• JSR 142 Inventory

Applications that Generate New Revenue Streams
A multi-tenant architecture facilitates new service offerings, such as remote IT asset management and SLA performance reporting. This allows carriers to cost effectively offer Level 1 support of the infrastructure belonging to their end customers, such as hospitals and public utilities whose assets include LANs, servers, WANs, and desktop devices, from the same NetBoss XT NMS platform.

Benefits Minimize Time to revenue of new elements Eliminate hundreds of hours of operator time Eliminate costly human error Reduce trouble repair cost  - Reduce MTTR by eliminating     incorrect truck rolls.  - Accurately ID inventory location Reduce asset inventory Reduce change management time Isolated applications from network changes Quick Links Service Assurance Overview NetBossXT Platform Trouble and Change Dashboards NetBoss Performance Business Optimization Solution Demos Root Cause Analysis The NetBoss XT Administrative Functions application is an automated management solution that imports network device MIBs to build the data model necessary to manage network elements and services. As such network topology views are inherently created and can be utilized by any NetBoss application. This dramatically reduces time to revenue of new network elements and services, as well as changes to the network topology.   This data model approach gives you a simple and automated way to keep your network view up to date to match your constantly changing operations, maintenance, and policy and procedure requirements. Users have the ability to: Create device objects Allow drag and drop graphics Ubiquitous object availability Enable drill-down Auto-generate Model GIS is More than Locations on a Map Administrators can define locations and organize a location-based network view on any of eight different GIS-enabled map file types. Topology views display events in real-time, and network configuration views support many domain-specific elements, such as transmission, radio access network, IP/MPLS, SS7/ switching, and IT. This enables many automated topology features. GIS does not stop at simply locating devices on a map. NetBoss XT's GIS is the link between your field assets and human capital, allowing you to quickly and accurately display isolated faults, assign the proper technicians to repair faults and improve service quality. Installation Fault Isolation Repair/Replace Workforce Management Customer Experience This unmatched sharing of resource information and automation delivers significant ROI through NOC productivity efficiencies, reduced MTTR, and better customer experience.       Data Driven Network Views With the Administration function, system or application administrators create managed objects (MOs) and specify the relationships between them. From here, network views are created and deployed to operators; devices are deployed; users and groups are created and maintained; and policies are defined, created, and put into action. The built-in graphics package quickly and efficiently allows you to create real-time interactive views of the network to administration element data, events, or notifications.  Add -capabilities provide each operator with further customization, including multiple combinations of real-time filters and the ability to define locations and organize a location-based network view on any of eight different map file types. Administration of Resources and Users Administrative Functions is also the administrator’s primary application used to manage users, groups, policies, and Auto-Discovery. Users have access to networks, locations, domains, paths, and administration functionality. The administrator can group devices into hierarchical logical networks that facilitate drill-down and also organize a topological view of each network.

Fault Analysis

Quick Links

Service Assurance Overview

NetBossXT Platform

Trouble and Change

Dashboards

NetBoss Performance

Business Optimization

Solution Demos

Root Cause Analysis

NetBoss XT Fault Analysis integrates topology based element alarms and reporting with investigative drill-down to uniquely identify problems to a specific resource. Alarm correlation assures operators are presented highest priority alarms to minimize down time. The graphical user interface (GUI) ensures clear presentation of a wide range of events and information from individual alarms and network-wide failures to contact personnel and business/management data. 

Customizable Auto Notifications & Actions
Administrators can create customized actions based on information drawn from network elements and alarms. On network elements, these customized actions can launch third-party applications, such as MRTG, Rancid, or any other popular NOC tool that operators wish to use. The user-definable responses to alarm conditions on specific network elements can automate procedures for corrective action based on criteria such as, From/To time, Alarm Count, Alarm Duration, or Day of Week. Additionally, any customizable action can be configured to pass context-sensitive information about the network element to the third-party system, including IP address, equipment name, location, firmware version, or any other piece of information available in the network model with NetBoss XT.

Custom actions can also be triggered by alarms and used to launch documentation or browse to a particular Web site based on specific data within the alarm. Combinations of alarms and notifications in time sensitive hierarchal logic combinations provide specific correlation to define actions for various events. This allows the NOC staff to access their existing knowledge base for troubleshooting or use powerful wiki or other Web technologies and to create new knowledge bases. Additionally alarms from devices that do not inherently support alarm notifications can be added to monitor, for example, server cpu, memory, disk space usage. You can also invoke custom auto notifications and actions, such as user-defined contact lists, to notify the appropriate personnel of alarm conditions delivered through e-mail or SMS text.

On-the-Fly SNMP Fault Agents
For SNMP devices without existing agents, an administrator can quickly provide a fault management agent for a new network element type deployed in the network. Now Operators, not coders, can import and load an unlimited number of vendor-specific MIBs and create custom processing for any enterprise-specific events. Processing rules are defined and automatically take effect for any network element being managed. Operators can generate processing for a single trap within a few minutes or set up an entire device within a few hours, saving days of manually coding agents.

Integrated Root Cause Analysis
NetBoss XT Fault Analysis provides users with advanced patentedRoot Cause Analysis capabilities that help network managers isolate network issues in order to respond to them quickly. Understanding the difference between a power supply, transmission, or router problem assures the technician with the right skill set and equipment inventory is dispatched. This reduces the mean time to recovery (MTTR), avoids having to stockpile unnecessary inventory, and provides a higher quality of service to customers. The solution itself is extremely configurable and is able to support in-domain and cross-domain event correlation simultaneously in multiple network technologies. Through the deployment of one or more pre-configured network packages proven solutions can be developed with minimal time and staff resources.

• SDH Network
• PDH Network 
• DWDM
• IP/MPLS
• 2G/3G RAN
• WiMax

For more details download the Fault Analysis Datasheet and call a NTI sales representative today 772-618-4225

Performance Analysis

Benefits Minimize training and rapid deployment Offer SLA performance based services Offer SLA performance based services reporting Effective Planning that  - reduces infrastructure     investments  - Increases customer satisfaction  - Reduce churn  Eliminate multi-system and cross organizational data silos. Quick Links Service Assurance Overview NetBossXT Platform Trouble and Change Dashboards NetBoss Performance Business Optimization Solution Demos Root Cause Analysis

NetBoss Performance is offered as a standalone solution as well as integrated with NetBoss XT. This integration delivers a combination of fault (historical) and performance (predictive) data that provides real time information to enable CSP's to exceed their business objectives. This combination delivers Service Assurance data that is normalized across multiple applications and sources in a single view. When combined with Root Cause Correlation problems can be pinpointed to the least replaceable item. Furthermore the services affected by these problems can be determined and delivered to users and other applications. This real-time and actionable information allows:

1. Operators and Engineers predict, troubleshoot, and repair reducing MTTR and truck rolls.
2. C-level Executives attain clear presentation of how QoS impacts Business Objectives.
3. Customers get service level and performance summaries for their specific sites.
   Further information is available on the NetBoss Performance page.

Root Cause Analysis

Key Capabilities Capability to simultaneously handle events from multiple sources, such as fault and performance management systems Ability to define input filters to exclude unnecessary events from the system Event re-mapping capability to support extra levels of manage object model detail not provided by existing source platforms Maintenance of network topology model that holds relationship and state propagation information Fully data-driven managed object model and support system Symptomatic and sympathetic eventscan be automatically collated with problem notification and fed back to source external systems Designed to integrate with destination systems for problem notifications, e.g. trouble ticketing systems, service management applications, e-mail, script execution, etc. Quick Links Service Assurance Overview NetBossXT Platform Trouble and Change Dashboards NetBoss Performance Business Optimization Solution Demos Root Cause Analysis

Network Operations Centers can receive anywhere from thousands to millions of alarms in a day.  In a typical failure scenario the cascading effect of every Network Element and application in the surrounding area reporting problems can overwhelm the most seasoned operations staff.   Vast lists of Fault and Performance events must be interpreted, filtered, investigated or processed, in order to gain an understanding of what is happening in the network and the impact on customers and services.

It has become increasingly difficult to analyze ever growing alarm volumes while trying to navigate between network and service views.  Operations staff often use manual processes, such as searching through lists of faults or comparing performance data, in an effort to identify and understand underlying network problems.  Finding the impact of those problems on dependent services becomes a background task at best and identifying their effect on SLAs often only becomes apparent at the next reconciliation point.  Labeling the identification of service disruption as a background task and adopting an ‘after the event’ reconciliation with SLAs is simply unacceptable as Multi-Vendor, Multi-protocol Next Generation services require superior customer satisfaction.

A breakthrough in Correlation and Root Cause Analysis
NetBoss Technologies has designed a solution integrated into our next generation manager of manager “NetBoss XT” that utilizes an automated three pronged approach that:

1. Applies traditional filtering and pattern matching, stream-based correlation at multiple points in the information flow to minimize “disinformation,” and alarm “noise”,
2. Utilizes Multi-Vendor, Multi-protocol Network Element mediation agents with an underlying patented topology model creating an automated real-time detailed understanding of relationships and behavior patterns across your network.
3. Combines inference engine with technology-specific correlation rules that identify network problems and continuously determine service impacts. 

Combines inference engine with technology specific correlation rules that identify network problems and continuously determine service impacts.
This provides significant value:

1. Do more with less to reduce cost Expand capacity and efficiency of current NOC Staff with a powerful automated analysis engine that does the heavy lifting for them. Fewer  resources are required to analyze more events from expanding networks and new technologies, which allows a more proactive view of operations

2. Improve accuracy and reliability Provide an intelligent analysis of the event stream and accurately respond to service impacting events This automated solution doesn’t get fatigued, take breaks or go on vacations

3. Get proactive by indentifying trends early Avoid costly service outages with an automated view into current trends Leverage a power analytical tool to view complex or hidden patterns that may impact services in the future.

4. reduce the noise of non-informative alerts and events Filter out thousands of unwanted, low priority events that have an insignificant impact on the service quality or availability Focus response on important service-impacting events

5. Automation with notification This powerful ‘always on’ solution analyzes massive amounts of real-time data in a multi-protocol, multi-vendor environment across both legacy and next generation technologies Analyze Fault, Performance, Service and Configuration data in one solution, and automate the appropriate response based on the priority or impact to service quality or availability.

Stream Correlation – pre-processing

Stream Correlation provides a comprehensive event stream correlation capability to a Network Management System.  Fundamentally, Stream VP operates simultaneously but independently on multiple streams of events from point or adjacent sources in the monitored network, without the need to provide the network inventory information required to support more complex topology correlation scenarios.
 
Event Volume Reduction
Stream Correlation is used to reduce the volume of events delivered from sub-ordinate systems to a Network Management System. Your operations staff can monitor more technologies (more alarms) more effectively with fewer staff, so they can continue to monitor legacy systems and bring on next generation technology without increasing headcount.

Network Administrators can filter out event noise for the entire staff.  This first level filtering eliminates the need for everyone to filter common alerts, eliminating time consuming and inconsistent operator views.  Operators can then filter alarms based on individual needs to further minimize the noise without deleting valuable information.


Topology Correlation
NetBoss XT is different in that the state propagation mechanisms and connectivity information already exist inside the system in a pre-built and automatically maintained topology model that accurately reflects the structure of the real network. The immediate benefit of this approach is that it vastly reduces the number and complexity of the rules required to handle a failure condition. The same scenarios that currently require 60+ rules each can now be managed easily with very few high level rules.

Being a topology-based solution, it is capable of modeling networks at a physical, logical and service level, enabling it to effectively ‘drive’ a Service Level Agreement (SLA) layer. It combines the use of data-driven network models with simple but powerful high-level rules to achieve sophisticated correlations.

This combination of expert system technology with a powerful yet flexible network topology model automatically:

• Pinpoints network problems resulting in, Faster MTTR, fewer Truck Rolls, all with existing staff
• Identifies the impact in terms of dependent network and service components affected by a problem, so your call centers can be proactive to service outages
• Delivers problem notifications to source and/or external systems that result in automated actions

The NetBoss Integration Advantage
NetBoss’ creates feature-rich configuration discovery agents, leverages the topology model defined in NetBoss XT, and automatically displays mission-critical root cause and service impact information in Executive Dashboards to deliver unparalleled functionality. This is achieved through the following functionality:

1. NetBoss Agents provide multi-threaded agents that support configuration discovery. This can dynamically drive the device configuration and topology model in an automated fashion after network add/move/changes. Industry standards that enable configuration discovery (e.g. 3GPP and TMF-814 CORBA) and vendor specific features such as Cisco Discovery Protocol (CDP) are supported
2. NetBoss XT’s model-based architecture enables linking devices into a topology. This can be automatically driven by data (e.g. spreadsheets or inventory systems) or linked via point and click by the NetBoss Administrator
3. Simply clicking on the NetBoss XT RCA tab provides the NOC staff with correlated root cause and service impacting events and filters sympathetic alerts from these scenarios. NetBoss Executive Dashboards summarize this information for Operations Management & Executives